Hostgator Support
Friday, May 8th, 2009My chat with Hostgator Support.
Chat Start Date: May 6 2009 4:07:52 PM
(4:12:14 PM) Taufique No: has entered the chat.
(4:12:22 PM) Taufique No: Hello, welcome to HostGator Live Chat.
(4:12:25 PM) karl: Hello, my domain has no hard drive space left. I get this every once in a while.
(4:12:25 PM) karl: Warning: Unknown(): write failed: No space left on device (28) in Unknown on line 0
(4:12:49 PM) Taufique No: One moment
(4:14:07 PM) Taufique No: Can I have your cPanel password?
(4:14:27 PM) karl: xxxxxxxxxxxxxxxxxx
(4:15:23 PM) Taufique No: One moment
(4:17:14 PM) Taufique No: The password doesn’t seems to be working
(4:18:04 PM) karl: Can you please fix my hard drive space
(4:19:26 PM) Taufique No: Can I have your cPanel password please?
(4:19:31 PM) karl: I gave it to you
(4:19:34 PM) Taufique No: The password your provided doesn’t seems to be working
(4:19:38 PM) karl: It works
(4:19:40 PM) karl: I just logged in
(4:20:46 PM) karl: Main Domain niceproduce.com Home Directory /home/xxxxxx Last login from 213.xxx.xxx.xxx Disk Space Usage xxxx.xx/999999 MB
(4:21:31 PM) Taufique No: Let me check
(4:22:00 PM) Taufique No: The password isn’t working for me. Can you reset the password?
(4:22:05 PM) karl: No
(4:22:10 PM) Taufique No: Or try logging out and try to log back in
(4:22:12 PM) karl: I require it to be consistant
(4:22:15 PM) karl: I just did
(4:22:17 PM) karl: it works fine
(4:24:14 PM) Taufique No: The password still doesn’t work. I won’t be able to login to your account to fix it until I have the correct password
(4:24:29 PM) karl: Then I will have to speak to somebody else.
(4:25:04 PM) karl: I’m on a shared host, and obviously the disk is full
(4:25:40 PM) Taufique No: The disk isn’t full, or else we would be getting complaints from other clients as well from the same server
(4:25:58 PM) karl: Warning: Unknown(): write failed: No space left on device (28) in Unknown on line 0
(4:26:06 PM) karl: No space left on device.
(4:26:27 PM) karl: Warning: Unknown(): Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0
(4:26:50 PM) karl: Is /tmp full or moved or has had it’s permissions revoked?
(4:27:07 PM) Taufique No: The password is incorrect, before I make any changes, could you verify the last four digits of your CC?
(4:29:12 PM) karl: The password is NOT incorrect
(4:29:16 PM) karl: I just typed it in
(4:29:19 PM) karl: It works 100%
(4:29:28 PM) Taufique No: I can’t login Mr Karl
(4:29:36 PM) karl: What username are you using?
(4:29:58 PM) Taufique No: And I would need the last four digits of your CC anyways before making any changes on your account
(4:30:34 PM) karl: The password has been the same for over 5 years
(4:31:34 PM) Taufique No: That’s correct. I’ve been trying the same username and password you provided
(4:31:54 PM) karl: I didn’t change anything.
(4:32:04 PM) karl: You must have mis-typed it.
(4:32:39 PM) Taufique No: I’m copying and pasting it
(4:39:58 PM) karl: Is it fixed?
(4:40:45 PM) Taufique No: I’m waiting for your response
(4:40:53 PM) Taufique No: The password is not working Mr. Karl
(4:41:08 PM) Taufique No: And to fix the issue. I would need the last four digits of your CC number
(4:43:05 PM) karl: (4:31:34 PM) Taufique No: That’s correct. ?
(4:43:08 PM) karl: It just worked for me
(4:43:10 PM) karl: I don’t understand
(4:43:38 PM) karl: Try to type it in and not copy and paste
(4:43:43 PM) karl: Maybe you are copying some white space
(4:43:54 PM) Taufique No: I said, that’s correct (the information, I’ve been trying)
(4:47:30 PM) karl: Did typing it in work?
(4:49:23 PM) Taufique No: Where exaclty do you see the error message?
(4:49:31 PM) karl: On my website
(4:49:38 PM) karl: http://niceproduce.com
(4:49:40 PM) karl: At the bottom
(4:49:41 PM) karl: Any page
(4:49:45 PM) karl: I’ve seen it before
(4:49:50 PM) Taufique No: It’s working for me
(4:49:52 PM) karl: I’ve had tech support help me before
(4:50:05 PM) Taufique No: I see it now
(4:54:35 PM) Taufique No: I’m working on it
(4:54:37 PM) Taufique No: One moment
(5:08:00 PM) Taufique No: It should be working shorlty
(5:10:18 PM) karl: OK, looks fine now
(5:10:55 PM) Taufique No: Perfect!
(5:11:02 PM) Taufique No: Is there anything else I can help you with today?
(5:11:08 PM) karl: No, thanks
(5:11:20 PM) Taufique No: No problem
